With SMS and Email notifications available, it’s easy to connect directly with customers. This visibility helps to improve customer satisfaction and removes the need to call or email you to find out where things are at. This lets customers follow the progress of their parcel delivery every step of the way to their door. This is now available in and between Auckland, Hamilton, Wellington and Christchurch, allowing you to make delivery a key differentiator from your competitors.Īt NZ Post, we offer a Parcel Notification service to all customers who are using one of our online ticketing solutions. In 2021 we introduced Express Tonight, a great new service allowing you to get products to your customers that very same evening, between 6-9pm on weekdays (when ordered before an agreed cut-off time). If you want to offer your customers an even faster service, our Express services are great options to get your items across town within hours, or between cities the same day. In addition, we have numerous value-added services for courier delivery options such as obtaining a signature, delivering dangerous goods and perishables, Saturday and age-restricted deliveries. We also offer a 2-3 day Courier Economy service between islands, for those customers who are happy to wait longer if they can pay less. With our overnight courier service, we can deliver anywhere in the country overnight, (though rural delivery may take a little longer). Offering flexibility and transparency at checkout has a large impact on your conversion to sales and that’s why we offer a range of domestic delivery options that give your customers a market leading eCommerce experience. And we’re always adding new, and refining existing options based on feedback from our customers and their shoppers. With a different range of delivery speeds – we have lots of choices to offer your customers. That’s good for you and good for us – and that’s what being partners is truly all about.Ĭustomers want delivery choices so that they can control how and how fast their parcel gets to them. We know doing our job consistently to the highest standards allows your business to grow.
When they have a good delivery experience it reflects well on you and they come back for more. When it comes to delivering internationally, we have a range of commercial and postal options to get your parcels wherever they need to go, all using the same online labelling tool and courier pick up as your domestic parcels.Īnd why is all this important to you? Well, because delivery plays such a big part in how customers see you. Reaching more places is a positive thing for you and your customers.
NZ Post can deliver to more New Zealand addresses than any other logistics company, including rural addresses, Private Bags and P.O. We ensure our performance is consistent throughout the year and carefully plan and allocate resource at the peak online shopping period to ensure that we maintain our service standards when you are at your busiest. As you’d expect, we have New Zealand’s largest logistics and delivery network, it is also New Zealand’s most reliable overnight delivery network.
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